Visitor Experience Team – Museum Café Assistant Part Time
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Availability: Tuesday Through Sunday 8:30AM-5:00PM with some evening shift assignments (20-27 hours per week for Part Time)
The Visitor Experience Team works in a tracks-based system where employees are identified for specialized areas of work while maintaining the flexibility of working across areas of the museum to ensure a visitor-centered experience. All Visitor Experience Team members are trained at the Welcome Desk and have hours dedicated to that space. Please refer to the title above for the Museum Track we are currently hiring for.
Position Classifications
- Hourly, Non-Exempt
- $15.00 per hour
- Report to the Visitor Experience Team Manager
- Weekday, Evening, and Weekend Shifts
Part Time – 20-27 hours per week
- Regularly Scheduled Hours: 20-27 hours per week
- Benefits: This position accrues sick time and personal time off and qualifies for prorated holiday pay. This classification is not eligible for other defined benefits. All museum employees receive a free museum membership during their employment. All museum employees receive a free museum membership during their employment.
Fort Collins Museum of Discovery (FCMoD) is not like any other museum you have experienced. Our exhibits and collections are broad and diverse, seamlessly weaving together scientific phenomena with historical reflection. Our programs are innovative and intriguing, inspiring generations of life-long learners. Our organizational model is different from most, rooted in a robust public/private partnership. These elements come to life every day at FCMoD to ensure that the museum, its staff, partners, supporters, and visitors experience the best we have to offer.
FCMoD is an AAM-accredited (American Alliance of Museums), and ASTC-affiliated museum (Association of Science-Technology Centers), that occupies a pivotal space in the cultural and educational life of our region and creates extraordinary opportunities for visitors to engage with experiences that explore the interplay of science and culture in ways that are deeply relevant to our community, our geography, and our shared history. FCMoD promotes a team environment where curiosity, not certainty, informs our work.
The Visitor Experience Team works in a tracks-based system where employees are identified for specialized areas of work while maintaining the flexibility of working across different areas of the museum to ensure a visitor-centered experience. All Visitor Experience Team members are trained at the Welcome Desk and have hours dedicated to that space. Please refer to the title above for the Museum Track we are currently hiring for.
The ideal candidate is confident in their ability to perform this important work on behalf of FCMoD and open to feedback and new ideas. Working at FCMoD is a collaborative effort, and this position requires the ability to work within a team, as well as across all areas of the museum to create an unparalleled experience for the visitors the museum serves.
Welcome Desk Assistant
- Create a positive environment for all, welcoming and engaging guests at each point of interaction.
- Serve as the first point of contact for visitors, providing museum information, answering questions and appropriately routing in-person and telephone inquiries.
- Working with manager and colleagues, build an understanding of the experiences offered at FCMoD to ensure the sharing of accurate information with visitors.
- Participate in meetings and work groups to communicate visitor feedback, real-time observations, and opportunities for improvement in visitor serving functions.
- Guide visitors through admission options, including separately ticketed experiences and membership sales, to ensure accurate and detailed data entry and sales records.
- Assist visitors with Membership information including staffing the Membership table to provide in-depth knowledge about Membership Program.
- Assist visitors with sales in The Museum Store; share information on merchandise and offering assistance with product selection as appropriate; maintain familiarity with and proper stocking of merchandise.
- Process daily sales and sales reports at various point of sale locations and balance cash drawers.
- Perform specific assignments at the request of the Visitor Experience Manager.
- Ensure the cleanliness an organization of public areas such as the Welcome Desk, Lobby, The Museum Store, and The Museum Café.
MUSEUM TRACKS
Museum Café Assistant
- Assist visitors with sales in The Museum Café
- Prepare food and drink orders according to safe food handling practices
- Maintain and organize café, ensuring space is ready and welcoming for visitors
- Properly stock and replenish inventory and supplies, communicating restocking needs with Café Coordinator
- Effectively communicate daily operations with colleagues and supervising staff
- Ensure staff and public areas are clean and aligned with local health and safety standards
The ideal candidate is confident in their ability to perform this important work on behalf of FCMoD and open to feedback and new ideas. Working at FCMoD is a collaborative effort, and this position requires the ability to work within a team, as well as across all areas of the museum to create an unparalleled experience for the visitors the museum serves.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and abilities required to perform the necessary functions of this position.
- Understands the mission and values of FCMoD.
- Able to work collaboratively as part of a team and and independently.
- Demonstrates proficiency with computer POS systems and cash handling.
- Can assess and prioritize tasks.
- Able to maintain high standards of food and beverage safety.
VALUES-BASED BEHAVIORS
- Is friendly and courteous.
- Enjoys working with people.
- Has a “customer first” attitude.
- Listens attentively to others.
- Asks clarifying questions to better understand the views and assumptions of others.
- Works effectively in a team environment.
- Actively participates in joint problem solving.
- Willingly cooperates with co-workers.
- Follows rules, regulations, and policies.
- Is punctual and reliable.
- Positively contributes to implementing changes.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities of museum staff.
EDUCATION AND EXPERIENCE
One to two years’ experience in food service, customer service, or a retail environment preferred.
We are focused on finding the strongest candidate for the role, and we recognize that qualifications can come from a wide variety of experiences and paths. The museum may consider an equivalent combination of knowledge, skills, education, and lived experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
LANGUAGE SKILLS
Able to clearly and effectively communicate verbally and in writing; ability to speak, read, and write a language other than English a plus.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, and sit; extended periods of walking and moderate physical activity required. Use hands to feel and manipulate tools and materials and reach with hands and arms. Employee must frequently lift and/or move up to 50 pounds. FCMoD adheres to requirements set forth by the Americans with Disabilities Act (ADA).
CERTIFICATES, LICENSES AND REGISTRATIONS
Driver’s license or ID card issued by a State or territory of the United States is required.
APPLICATION PROCESS
Thank you for your interest in joining the FCMoD team! Applications will be reviewed, and selected candidates will be interviewed. Additional analysis may be conducted. Hiring is conditional upon a successful background check; additionally, a drug screening may be required. Visitor Experience Manager Madison Lee at malee@fcmod.org.